Technical Support

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Technical Support

Name *

First

Last

Email *

Phone Number *

Location

Name of Marina? *

Marina Location (City) *

Slip #: *

Please answer the following questions to help us understand the problems you are having.
A customer support specialist will contact you shortly to help you resolve the issue.

Accessibility

Can you connect inside your boat? *

Can you connect outside your boat? *

How often do you have full bar strength? *

Connection

When connected can you browse? *

When connected can you stream? *

How often does your connection drop? *

Estimated number of times you couldn't connect: *

Is there a time of day which is better or worse? *

Explain: *

Thank you for your patience with this issue. A Skyweb representative will contact you shortly to help you resolve the problem. We appreciate your business and are constantly looking for ways to improve our service.

Device

What type of device are you connecting with? *

Which device has the best connection? *

Which device has the worst connection? *

Consistency

How often is it working compared to not? *

Check the months that had consistent coverage. *

June July August September

Check the months that had consistent poor coverage. *

June July August September

Comments *

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